Technical Support

Technical Support

Personalized technical support is free with a current software subscription or maintenance plan. Please have your serial number ready.


How to Find Your Serial Number

Your serial number is in the About window of your software. In version 7.x and earlier, go to Help > About, and in @RISK 8.x go to the @RISK menu > About.


Please Note: Students using Palisade software are eligible for email or ticket support only. More about Academic support.

What's Included

Technical support includes:

  • Assistance with software installation, resolving software errors, software operation, and limited model de-bugging. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. These services may be obtained from our Training and Consulting department.
  • Access to the Palisade online HelpDesk 24 hours per day, so you can submit new tickets and check the status of open problems.
  • Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase – the same source used by Palisade technical support staff. A quick check of the KnowledgeBase often solves the problem in just a few minutes.
  • Unlimited number of incidents.
  • 24 hour next day business day response time.

Note: To be eligible for technical support, you must have a current Palisade software subscription or a current Palisade maintenance plan. Without either of these, you may not receive technical support.

Contact Us

For all questions about Custom Solutions, as well as other Palisade products and services.

Sales

Contact our sales staff for answers on all our products and services. You can also send your questions using our contact page here

Call us anytime Monday to Friday, 8:30am to 5pm (New York time zone).

Live Chat

Get immediate answers with Live Chat. Representatives can help you with sales questions.

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