Technical Support

Technical Support

Personalized technical support is free with a current software subscription or maintenance plan. Please have your serial number ready.


How to Find Your Serial Number

Your serial number is in the About window of your software. In version 7.x and earlier, go to Help > About, and in @RISK 8.x go to the @RISK menu > About.


Please Note: Students using Palisade software are eligible for email or ticket support only. More about Academic support.

What's Included

Technical support includes:

  • Assistance with software installation, resolving software errors, software operation, and limited model de-bugging. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. These services may be obtained from our Training and Consulting department.
  • Access to the Palisade online HelpDesk 24 hours per day, so you can submit new tickets and check the status of open problems.
  • Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase – the same source used by Palisade technical support staff. A quick check of the KnowledgeBase often solves the problem in just a few minutes.
  • Unlimited number of incidents.
  • 24 hour next day business day response time.

Note: To be eligible for technical support, you must have a current Palisade software subscription or a current Palisade maintenance plan. Without either of these, you may not receive technical support.

Contact Us

For questions about Palisade products and services

Support

Contact our support staff for answers on all our products and services.

Call us anytime Monday to Friday, 8:30am to 5pm (New York time zone).

  • Palisade Latinoamérica
  • 800 432 7475 x318 E.E.U.U.
  • +1 607 277 8000 x318
  • tel +54 (11) 5252-8795 Argentina
  • +56 2581-3492 Chile
  • +507 836-5675 Panamá
  • +52 55 5350 2852 México
  • +51 1 708-6781 Perú
  • +57 1 508-5187 Colombia
  • soporte@palisade.com
  • Palisade Brasil
  • +55 (21) 3958 1443
  • +1 607 277 8000 x318
  • tel 800 432 7475 x318 E.U.A.
  • suporte@palisade.com