Support for Academic Users

Support for Academic Users

  • STUDENTS

    Students using Palisade software are eligible for e-mail or ticket support only. Start a Support Ticket or write to support@palisade.com.

  • PROFESSORS AND IT ADMINISTRATORS

    Faculty and staff running Palisade course licenses are eligible for telephone and e-mail support. Call +1 607 277 8000, start a Support Ticket, or write to support@palisade.com.

  • FULL ACADEMIC VERSIONS

    Faculty and staff using full academic versions of Palisade software with current maintenance are eligible for support. Call +1 607 277 8000, start a Support Ticket, or write to support@palisade.com.

    If you are an instructor using @RISK, DecisionTools Suite, or other software as part of a course, you will automatically receive the latest version when you renew your course license. If you have a non-expiring academic copy with current maintenance, click here to request free updates and upgrades.