Management Team

Randy Heffernan

CEO and Board Member

For over 20 years, Randy Heffernan has worked in nearly every department at Palisade, including sales, marketing, operations, and development. Working closely with sales and product teams, he has led product launches, entered new markets, and established Palisade offices in multiple new countries. During that time, the company has quadrupled in size and expanded its reach to become the dominant force in modern analytical decision-making and thought leadership.

Randy’s current focus is to take Palisade to the next level in its 30+ year history. Building on a market-leading product and a world-class sales force, he and his team are laying the foundation for the next generation of accessible, powerful spreadsheet-based analytics, with the goal of reaching segments who haven’t yet seen power these tools can bring. Through technological innovation, enhanced outreach initiatives, and operational improvements, Randy is dedicated to expanding Palisade’s footprint and improving the quality of decision-making throughout the business world.

Prior to Palisade, Randy helped lead the expansion of Enterprise Rent-a-Car in central New York. He also worked in the publishing industry assisting the sales team at Cornell University Press.

Randy earned a BS in Agricultural Economics and Business from Cornell University as well as an MBA from the Johnson School of Business at Cornell University and the Smith School of Business at Queen’s University. He enjoys mountains, English history, and Star Trek.

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Mark Osborne

Chief Technology Officer

Mark has more than 30 years of experience in software engineering and brings a passion for delivering only the highest quality user experiences. His background blends deep, hands-on coding expertise with a talent for collaboration and leadership that crosses departmental lines.

Mark’s career began in the mid-80’s creating ERP applications for IBM systems, and joined Global Software in 1993 as an application developer. During this time, he was heavily involved in the development and architecture of Global Software’s IBM AS/400 ERP products, and was heavily involved in the development of the company’s flagship product Spreadsheet Server – the market-leading ERP reporting solution.

In 2000, Mark joined MediClick (a Global Software spinoff) as the Lead Architect, in the development of an early cloud-based ERP and materials management system for the healthcare industry. Mark later became Vice President of New Product Development and was instrumental in the company’s integration of newly acquired technologies.

In 2016 Mark re-joined Global Software as Chief Technology Officer, where his vision and dedication led Global Software to record growth before it was acquired by insightsoftware.

Scott Burch

Vice President of Finance

As leader of the financial functions of Palisade, Scott develops and executes innovative new financial strategies that directly impact the bottom line.

Scott’s remit includes financial reporting, process and systems improvements, analytics and cash management, all of which further enable the company to achieve its strategic goals of providing the best possible decision-making solutions to Fortune 500 professionals worldwide. Scott also works closely with Palisade’s equity partner Thompson Street Capital Partners to leverage their experience and expertise.

Prior to Palisade, Scott was Corporate Accounting Manager for PAR Technology, Controller at XPO Logistics, and Vice President at Tompkins Financial Corporation. He also led the Oneida Nation accounting function, and started his career in roles at BorgWarner and Ernst & Young. Scott is a CPA and holds a BS in Accounting from Siena College. Scott spends his downtime keeping his dog from eating the paneling off the walls of his house.

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Matt Barker

Vice President of Marketing

Matt is a results-producing marketing and strategic leadership executive with a proven record of accomplishment in planning and leading comprehensive marketing and sales strategies in support of business objectives. Matt’s expertise in directing the creation and execution of sales, marketing and media strategies lies at the heart of his role leading the marketing function at Palisade.

Throughout his career, Matt has demonstrated success driving growth in targeted markets through implementation of multi-functional strategies. He is an innovative leader responsible for building and guiding top-performing marketing and sales teams.

Matt’s skillset runs the gamut, including strategic marketing and sales planning, giving him a unique perspective on how the functions must work seamlessly together. He also has experience in multichannel marketing, traditional and digital media, social media, brand management, and public relationships. On the product side, Matt has worked in product management and new product development.

Prior to Palisade, Matt was Chief Marketing Officer at Stromasys, a global leader in emulation software solutions. There, he nearly doubled performance in under two years by unifying marketing, sales, and business development efforts. Before Stromasys, Matt was Vice President of Marketing and Interactive Sales at TeleHealth Services, a leading provider of interactive patient experience solutions, where he directed the overall marketing and SaaS support strategy.

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Shawn Ryan

Vice President of Operations and Corporate Strategy

Shawn is a seasoned software executive with a track record of successfully developing sustainable growth strategies, identifying the changes needed to implement them, and leading teams to successful outcomes for employees and shareholders alike.

Shawn leads a variety of operational and strategic areas at Palisade. From customer retention to process improvement, Shawn is a key bridge acting to unify interdepartmental functions. He also helps develop strategic planning initiatives in a variety of areas, including sales, marketing, and product development. In addition, he leads product management efforts in areas such as competitive analysis, pricing strategy, and market research.

Prior to Palisade, Shawn was Vice President of Product Strategy at BCC Software, the market leader in mailing software solutions, serving customers from mail service providers to Fortune 100 companies. At BCC, Shawn developed a strategy leveraging both inorganic opportunities and organic assets like brand position and existing core technology to penetrate existing markets, yielding over 50% revenue growth. He also overhauled the go-to-market playbook and led the acquisition and integration of a direct competitor. Before his VP role, Shawn held roles in product management and marketing communications at BCC.

An upstate New York native, Shawn is based in Rochester, NY, and spends as much time as time on the golf course as the weather will allow.

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Gustavo Vinueza

Director of Custom Solutions

Gustavo Vinueza has worked in the consulting, training, and custom development area of Palisade for nine years, and is currently responsible for scoping and producing customized software solutions for Fortune 500 companies around the world.

During his tenure, Gustavo has leveraged his technical and financial background to understand the varied and unique needs of customers in many different industries to better formulate solutions tailored for each client. Having started by providing training classes and developing spreadsheet models for clients, Gustavo has since grown to lead a team of consultants and programmers whose mission is to create robust, bespoke software solutions based on Palisade’s @RISK and DecisionTools technologies. To date, the Custom Solutions team has helped Fortune 500 clients in manufacturing, engineering, defense, utilities, banking, energy, and many other sectors.

Prior to Palisade, Gustavo was a technology project manager at CorpBanca Inversiones, and a technology infrastructure manager at the Principal Financial Group, both in Santiago, Chile. In addition, Gustavo has a range of experience in other technology and programming roles in the financial sector. Gustavo holds BS in Systems Engineering from the Universidad de Cuenca in Ecuador, an MBA from the Universidad Torcuato Di Tella in Buenos Aires, and a masters in finance from Universidad Adolfo Ibáñez in Santiago. Gustavo is an active street runner and his goal is to, one day, run a marathon.

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Jim Holcomb

Director of Information Technology

Jim is a hands-on, service-oriented IT manager with deep experience in the software and technology sector. He enjoys solving new and never-before-seen technological challenges and solving complex problems. Jim is continuously improving the level of service provided to end-users and customers.

A passionate leader, Jim shares the goals of organizations with the technical team in order to facilitate their achievement. He enjoys working in hands-on situations, fixing things, and making things work.

Prior to Palisade, Jim was Data Integration Director at Premier, Inc, a leading healthcare technology provider, overseeing enterprise-level ERP data migration and conversion. In addition, he headed up the IT organization at Aperek, a SaaS provider of supply chain management solutions for healthcare providers. Jim also ran the IT function at Global Software, creators of Excel-based ERP reporting solutions.

Raised in Louisiana, Jim has lived throughout the South and currently enjoys spending off hours in the mountains near his North Carolina home.

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Megan Logan

Director of Human Resources and Talent Acquisition

Megan is an experienced, enthusiastic, highly skilled HR and talent professional who is responsible for finding the next Palisadian. With a deep network of talented contacts and a keen sense for technical innovation, Megan is consistently making connections with companies and individuals alike. She is always open to conversations with professionals in any area, and is excellent at matching skills and personalities to compelling career opportunities at Palisade.

Megan is also responsible for all people-related functions at Palisade, including benefits and compensation. She works tirelessly with everyone at the company to make Palisade a great place to build a career.

Prior to Palisade, Megan was Director of Talent Acquisition at Lucidworks and Cognetik, both leading providers of marketing technology solutions. She has also been in charge of talent management at Global Software, providers of Excel-based ERP reporting tools, and spent many years in the recruiting and talent development roles.

Megan’s best-kept secret is her ability to teach belly dancing.

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