Palisade
Technical Support
Contact Palisade Tech Support

Personalized technical support is free with a current maintenance plan.

Please provide your serial number. Where can your serial number be found?

607 277 8000 Monday to Friday, 4:00am to 7:30pm (New York time zone)

Activate Your Software

» Version 6.x
» Version 5.x
» About Software Activation

Software Upgrades and Updates

» Updates

Tech Support Videos

» Videos

Example Models

» Download example spreadsheet models organized by industry

Other Links

» Move your license
» Maintenance Plans
» Product Manuals and Documentation
» Install SQL Server

Academic Users

  • Students - Students using Palisade software are eligible for e-mail support only. Send questions to: support@palisade.com.
  • Professors and IT Administrators - Faculty and staff running Palisade course licenses are eligible for telephone and e-mail support. Call +1 607 277 8000 or e-mail support@palisade.com.
  • Full Academic Versions - Faculty and stuff using full academic versions of Palisade software with current maintenance are eligible for support. Call +1 607 277 8000 or e-mail support@palisade.com.
  • Cengage Textbook Users - Those using Palisade software bundled with a textbook published by Cengage click here.

Supported Platforms

» Software platforms supported by Palisade.

Supported Versions

The current version of @RISK and DecisionTools Suite software for Excel is 6.3. All forms of technical support are available for those with a current maintenance plan for versions 4.0 and higher.

The current version of @RISK for Project and all Developer Kits is 4.1. All forms of technical support are available for those with a current maintenance plan for all versions.

Compatibility

@RISK and DecisionTools Suite software is compatible with all 32-bit and 64-bit versions of Microsoft Windows XP-8, Excel 2003-2013, and Project 2003-2013.

@RISK 4.1 for Project is compatible with Windows Project 2000, Project 2003, Project 2007, and 32-bit Project 2010. It is not compatible with 64-bit Project 2010. It is also compatible with Windows 2000-8.

Palisade software is not compatible with Mac OS or Office for Mac, though it is compatible with Windows Excel and Project running on Windows emulators.

 

 

 

Palisade Corporation
798 Cascadilla Street
Ithaca, NY 14850-3239
800 432 RISK (US/Can)
+1 607 277 8000
+1 607 277 8001 fax
sales@palisade.com
Palisade EMEA & India
+44 1895 425050 salesEMEA@palisade.com
salesIndia@palisade.com
Palisade Asia-Pacific
+61 2 9252 5922
salesAP@palisade.com
Palisade アジア・
パシフィック東京事務所
+81 3 5456 5287 tel
sales.jp@palisade.com
www.palisade.com/jp/
Palisade Latinoamérica
+1 607 277 8000 x318
+54-1152528795  Argentina
+56-25813492 Chile
+507-8365675 Panamá
+52 55 5350 2852 México
+511-7086781 Perú
+57-15085187 Colombia
servicioalcliente@palisade.com
ventas@palisade.com
www.palisade-lta.com
Palisade Brasil
+55 (21) 3958 1443
+1 607 277 8000 x318 tel
vendas@palisade.com
www.palisade-br.com