Contact Palisade Tech Support

Personalized technical support is free with a current maintenance plan.

Please provide your serial number. Where can your serial number be found?

+1 607 277 8000 Monday - Friday, 4:00am - 5:00pm (New York time zone)

• Live Chat
• Email - support@palisade.com
• Submit a Request
• Check the Status of a Request
• Searchable Knowledge Base
• Support Eligibility

Activate Your Software

» Versions 5.x, 6.x, 7.x
» About Software Activation

Software Upgrades and Updates

» Updates

Tech Support Videos

» Videos

Example Models

» Download example spreadsheet models organized by industry

Other Links

» Move your license
» Maintenance Plans
» Product Manuals and Documentation
» Install SQL Server

Academic Users

• Students - Students using Palisade software are eligible for e-mail support only. Send questions to: support@palisade.com.
• Professors and IT Administrators - Faculty and staff running Palisade course licenses are eligible for telephone and e-mail support. Call +1 607 277 8000 or e-mail support@palisade.com.
• Full Academic Versions - Faculty and stuff using full academic versions of Palisade software with current maintenance are eligible for support. Call +1 607 277 8000 or e-mail support@palisade.com.
• Cengage Textbook Users - Those using Palisade software bundled with a textbook published by Cengage click here.

Supported Platforms

» Software platforms supported by Palisade.

Supported Versions

The current version of @RISK and DecisionTools Suite software for Excel is 7.5. All forms of technical support are available for those with a current maintenance plan for versions 4.0 and higher.

The current version of @RISK for Project and all Developer Kits is 4.1. All forms of technical support are available for those with a current maintenance plan for all versions.

Compatibility

@RISK and DecisionTools Suite software is compatible with all 32-bit and 64-bit versions of Microsoft Windows XP through 10, Excel 2007 through 2016, and Project 2007 through 2016.

BigPicture software is compatible with all 32-bit and 64-bit versions of Microsoft Windows XP through 10, and Excel 2007 through 2016.

@RISK 4.1 for Project is compatible with Windows Project 2000, Project 2003, Project 2007, and 32-bit Project 2010. It is not compatible with 64-bit Project 2010. It is also compatible with Windows 2000-8.

Palisade software is not compatible with Mac OS or Office for Mac, though it is compatible with Windows Excel and Project running on Windows emulators.