Technical Support for 12 months via hotline or email. Technical Support
hours are Monday - Friday, 4:00am - 7:30pm (New York time zone). Technical Support is available
for software installation, resolving software errors, assisting with software
operation, and limited model de-bugging. Technical Support is not designed
for building spreadsheet models from scratch, extensive model de-bugging, or
software training. These services may be obtained from our Training
and Consulting department.
- Unlimited number of incidents
for 12 months.
- Guaranteed 24 hour or next
business day Technical Support response time.
- Free software maintenance
updates, such as bug fixes or minor product enhancements.
- Free automatic full version
upgrades for 12 months. Any new major releases of the covered software will
automatically be sent at no charge.
- May be automatically renewed
and billed every 12 months to ensure support never lapses.