Mainstream Support Ending for
@RISK and DecisionTools 4.5 - Upgrade Today
Mainstream Support for @RISK and DecisionTools Suite version 4.5 and earlier will be ending on August 31, 2010. Only Extended Support will be available for these products at that time.
Extended Support means that you will no longer be able to get complimentary assistance moving licenses, reinstalling licenses, authorizing software, resolving error messages, or with other technical issues unless you have a current maintenance plan.
If you do not have a current maintenance plan, Palisade will continue to provide an automated system for authorization of @RISK and DecisionTools Suite 4.x software, including the ability to periodically move a license to a new computer. This system is available at no charge to all users, regardless of maintenance status. If you need assistance beyond this system for license support or any other technical issues, a charge will apply.
The Palisade online technical support knowledgebase and user forums will also remain open and active sources of support.
If you have any version of @RISK or the DecisionTools Suite with a paid-up maintenance plan, unlimited technical support will remain available to you throughout the duration of your plan. In addition, as part of your maintenance plan, you are entitled to upgrade to the current version of your software at no charge.
Contact Palisade to upgrade now to stay current and renew maintenance:
800 432 RISK (US/Canada)
+1 607 277 8000
sales@palisade.com
» Searchable KnowledgeBase
Find answers in the searchable KnowledgeBase
» Updates
Get the latest Updates for your Palisade software.
» User Forums
Interact with other users of Palisade products. Post questions, respond to queries, and learn from other professionals who use @RISK, DecisionTools, and more.
» Contact Palisade Technical Support
Personalized technical support is free with a current maintenance plan.
- Telephone - Speak to a technical specialist Monday to Friday, 8:30 am to 5:00 pm ET. Call 1 607 277 8000.
- Email - Send an email to support@palisade.com.
- Students - Students using Palisade software are eligible for e-mail support only. Send questions to: support@palisade.com.
- Professors and IT Administrators - Faculty and staff running Palisade course licenses are eligible for telephone and e-mail support. Call +1 607 277 8000 or e-mail support@palisade.com.
- Full Academic Versions - Faculty and stuff using full academic versions of Palisade software with current maintenance are eligible for support. Call +1 607 277 8000 or e-mail support@palisade.com.
- Cengage Textbook Users - Those using Palisade software bundled with a textbook published by Cengage click here.
» Software Activation
Read about our anti-piracy technology, how it works, and how it benefits you.
» Register
Please be sure to register your software in order to receive personalized technical support.
» Technical Support Videos
These videos demonstrate answers to questions that are commonly asked of Technical Support.
» Maintenance Plans
Palisade Maintenance Plans are designed to cover you should you require help operating the software or resolving errors. For more information about Maintenance Plans, please contact us
at +1 607 277 8000 or 800 432 7475 (US/Canada tollfree).
» Software Authorization
Complete the authorization procedure for your Palisade software. Please be sure to do this within 30 days of purchase.
» Product Manuals
Links to manuals in PDF form are provided for your convenience. (Complete manuals in PDF form can also be found in Palisade software.)
