“I am writing now to commend the technical support, particularly Stan Brown, who has answered quickly, thoroughly, and with patience and generosity, a number of questions and a couple of challenges I was having - sourced mostly in not understanding the split software generations among the tools within the DecisionTools Suite. I expressed my satisfaction to him directly, but I wanted others in the company to know that customers do appreciate finding a real person, who personalizes responses and is fluent with their products. Essentially, these people become the face of the company, and from my perspective, I couldn’t have asked for better. I deal with a number of on-line businesses and speciality tools for things like regional air quality modelling and speciality technical programs. The responses I received from Stan (and the turnaround time) have exceeded what I get elsewhere. I’ve made Palisade tools the centre of two business proposals, one of which is underway. It lets me take the next step of “recommending the product” when I am confident that an uninitiated user can receive quality support.
I always feel that we don’t hear enough when things go well, so I offer Stan Brown some “flowers for the living” and kudos from a very satisfied customer.
“Stan Brown of your Support Team has helped me several times in the past, and I have always found him to be very knowledgeable, patient and thorough. His excellent service has always resulted in the quick resolution of my issues, and I want to thank him for that.”
“Please tell everyone on your team how appreciative we are for helping to expedite our process. It’s great to know that we have people at Palisade willing to provide dedicated service to their customers.”
“I want to recognize the outstanding technical support provided by Stan Brown over the past week. The installation and use of StatTools on my company supplied PC proved to be problematic due to a file deletion caused by a scan routine on my company PC. Stan was very systematic with his approach to the problem and offered solutions in order of implementation ease. After exhausting all possibilities at his disposal he offered to participate in a conference call with UTC IT personnel to solve the problem. The conference call was a success due to Stan's computer knowledge, communication skills, and friendly/approachable demeanor. It was my pleasure to work with Stan on solving this problem.”
“Thanks for the support - all working nicely!”
“I would like to let you know about the great service I get from you guys. I am a software developer myself, so I'm very sensitive to licensing issues. Palisade should be pleased that you guys are vetting these licenses”
“The assistance from Palisade technical support was as fast as it was impressive. Good job!”
“I just wanted to write a note to let you know that your technical support team is wonderful! They are so courteous and polite and more than willing to help a lending hand whenever I have called. I just wanted to let you know that they make my day, due to their friendliness every time that I need to call. Thanks again!!"
“I had a great conversation with your tech support engineer. He was most helpful and was quite interested in how I'm going to use the software. I very much enjoyed our conversation.”
“It is a very rare occasion that I come across a support person that I
can comfortably work through relatively complex technical issues with.
Your technical support advisor – Amy – was cheerful, pleasant and easy
to deal with. With her disarming charm and easy going demeanor , Amy
was easily able to coax the right side of my brain to methodically
troubleshoot. If only the world had more advisors with the same skill
level and demeanor, I am sure world peace would soon follow.”
“I have just had the pleasure of dealing with Palisade's help desk and technical support. With any other operation, that would be a snide lead-in to a long rant — but not with Palisade. I have never had a bad experience with Palisade support. Every time I have submitted a question or had a problem I have gotten a prompt, accurate, and courteous reply. These guys are the best — please pass along my compliments, and feel free to use me as an unsolicited testimonial.”