Academic Support

Cengage Textbooks Bundled with Palisade Software

If you are using @RISK, DecisionTools Suite, PrecisionTree, RISKOptimizer, or StatTools that was bundled with a college textbook published by Cengage (e.g. Thomson Learning, Brooks/Cole, South-Western, Duxbury, or other imprints), you should contact Cengage for support. If your textbook came with the software bundled on a CD, you should check to make sure you have the most current version for Excel 2007. Academic verification will be requested, such as university, book title, and course name.

» Be sure to check your Cengage Learning textbook’s companion site for the most up-to-date information
regarding your book, at http://www.cengage.com/search/

» Fill out the Cengage Customer Support Form
» Chat with a live tech support rep or browse tech FAQ

All Other Academic Users

If you are an instructor using @RISK, DecisionTools Suite, or other software as part of a course, you will automatically receive the latest version when you renew your course license. If you have a non-expiring academic copy with current maintenance, click here to request free updates and upgrades

If you need additional help, please contact Palisade Technical Support at tech-support@palisade.com.